EMOTIONAL INTELLIGENCE Series

Navigating emotions in the workplace requires a nuanced understanding, particularly when it comes to the concepts of sympathy and empathy. Although often used interchangeably, sympathy and empathy represent distinctly different approaches to understanding and addressing the feelings of others. This difference becomes particularly pronounced in leadership styles. 

In this article we look at what sets sympathy and empathy apart, and explore how empathetic leaders can significantly impact a workplace, contrasting them with their sympathetic counterparts.

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