Emotional Intelligence Series

Artificial Intelligence (AI) has fundamentally reshaped the way businesses operate, particularly in service delivery. While AI enhances efficiency, scalability, and accessibility, it also raises concerns about diminishing human connection and emotional intelligence (EQ). Some argue that AI can automate processes to free up humans for more meaningful interactions, while others fear that AI-driven automation replaces human touch, eroding the empathy and personal engagement that make service delivery effective.

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